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1. |
If
a complaint about procedures or administration is notified
orally to a councillor or the clerk and it is not possible
to satisfy the complainant fully forthwith, the complainant
shall be asked to put his complaint in writing to the clerk
and be assured it will be dealt with promptly after receipt. |
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2. |
If
a complainant indicates he/she would prefer not to put the
complaint to the clerk he/she shall be advised to put it to
the chairman. |
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3. |
On
receipt of a written complaint, the clerk or chairman, as
the case may be, shall (except where the complaint is about
his/her own actions) try to settle the complaint directly
with the complainant, but shall not do so in respect of a
complaint about the behaviour of the clerk or a councillor
without notifying the person complained of and giving him/her
an opportunity to comment on the manner in which it is attended
to attempt to settle the complaint. Where the clerk or chairman
received written complaint about his/her own actions, he/she
shall forthwith refer the complaint to the council. |
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4. |
The
clerk or chairman shall report to the next meeting of the
council any written complaint disposed of by direct action
with the complainant. |
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5. |
The
clerk or chairman shall bring any written complaint which
cannot be settled to the next meeting of the council, and
the clerk shall notify the complainant of the date on which
the complaint will be considered. |
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6. |
The
council shall consider whether the circumstances attending
any complaint warrant the matter being discussed in the absence
of the press and public, but any decision on a complaint shall
be announced at the council meeting in public. |
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7. |
As
soon as may be after the decision has been made, it an the
nature of any action to be taken, shall be communicated in
writing to the complainant. |
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